Version 2026-05-12-v2
Terms of Service
Read this carefully — by creating an account you agree to be bound by these terms.
TROTTER TERMS OF SERVICE — VERSION 2026-05-12-v2
1. ACCEPTANCE. By creating an account or using Trotter ("the Service"), you agree to these Terms and to the Privacy Policy. If you do not agree, do not create an account.
2. WHAT TROTTER IS. Trotter is software that pet-care businesses use to manage their own operations: scheduling, sitter check-in, photos, notes, invoicing, and a client portal. Trotter is a SOFTWARE TOOL, not a pet-care marketplace, not a sitter, not a service provider. Trotter does not provide pet care. Trotter does not match pets to sitters. Trotter does not vet, screen, background-check, license, employ, or supervise any user — owner, sitter, or client.
3. YOU ARE THE BUSINESS. If you own a pet-care business and use Trotter to run it, the entire operation of that business — including all care delivered to animals, all interactions with clients, all employment of sitters, all insurance, all licensing, all tax, all legal compliance, and all consequences thereof — is YOUR responsibility. Trotter has no role in any of it beyond providing software.
4. NO WARRANTY. THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE", WITH ALL FAULTS AND WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, ACCURACY, COMPLETENESS, RELIABILITY, SECURITY, OR UNINTERRUPTED OPERATION. WE DO NOT WARRANT THAT THE SERVICE WILL MEET YOUR REQUIREMENTS, BE AVAILABLE AT ANY PARTICULAR TIME, BE FREE OF DEFECTS, OR THAT DEFECTS WILL BE CORRECTED.
5. LIMITATION OF LIABILITY. TO THE MAXIMUM EXTENT PERMITTED BY LAW, TROTTER AND ITS OWNERS, OPERATORS, AGENTS, AND AFFILIATES WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES — INCLUDING BUT NOT LIMITED TO INJURY TO OR DEATH OF ANY ANIMAL, INJURY TO ANY PERSON, LOSS OR DAMAGE OF ANY PROPERTY, LOSS OF DATA, LOSS OF BUSINESS, LOST PROFITS, OR LOSS OF GOODWILL — ARISING OUT OF OR IN ANY WAY CONNECTED WITH THE SERVICE, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
OUR TOTAL CUMULATIVE LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THE SERVICE, REGARDLESS OF THE FORM OF THE ACTION, IS LIMITED TO THE GREATER OF (A) THE AMOUNT YOU PAID TO TROTTER IN THE TWELVE MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED UNITED STATES DOLLARS (USD 100). FOR FREE-TIER OR TRIAL USERS THE CAP IS USD 0.
6. PET-CARE-SPECIFIC DISCLAIMER. Trotter does not guarantee that any sitter is qualified, licensed, insured, of good character, or even real. Trotter does not guarantee that any client is responsible, honest, or has the legal right to permit pet care at the address provided. The GPS pin Trotter captures at check-in is a single data point; it is not proof a visit occurred, was performed competently, or that any animal was safely handled. Photos uploaded by sitters are not verified.
7. INDEMNIFICATION. You agree to defend, indemnify, and hold harmless Trotter and its owners, operators, agents, and affiliates from and against any and all claims, damages, obligations, losses, liabilities, costs or debt, and expenses (including but not limited to attorney's fees) arising from: (i) your use of the Service; (ii) your violation of any term of this agreement; (iii) your violation of any third-party right, including without limitation any copyright, property, or privacy right; (iv) any claim that something you did, or something done in your business using the Service, caused damage to a third party (including pets, clients, and third parties); (v) any harm to an animal in connection with any visit, sit, walk, or service whether or not it was scheduled through the Service.
8. ELIGIBILITY. You must be at least 18 years old and have the legal authority to bind the entity (yourself or your business) to these Terms.
9. ACCEPTABLE USE. You agree not to use the Service to violate any law, infringe any right, transmit malware, scrape or interfere with the Service, impersonate any person, or harass anyone. We may suspend or terminate accounts at our sole discretion.
10. ACCOUNT SECURITY. You are responsible for safeguarding your password and for any activity under your account. Tell us immediately if you suspect unauthorized access.
11. SUBSCRIPTIONS, LIFETIME DEALS, REFUNDS. Subscriptions renew until cancelled. Lifetime deals ("LTDs") are one-time purchases granting access for the lifetime of the Service. The Service may change, restrict features, or cease operation at any time; an LTD does not guarantee perpetual operation of the Service. Refunds are at our discretion.
12. DATA. You own your data. By using the Service you grant us the rights necessary to host, process, transmit, and display your data to operate the Service. See the Privacy Policy for detail.
13. THIRD PARTIES. The Service relies on third-party providers (e.g., hosting, payments, email, storage). We are not responsible for outages, errors, or actions of those providers.
14. TERMINATION. You may stop using the Service at any time. We may terminate or suspend your access at any time for any reason. On termination your right to use the Service ceases immediately; surviving sections include limitation of liability, indemnification, and governing law.
15. GOVERNING LAW; JURISDICTION. These Terms are governed by the laws of Norway, without regard to its conflict-of-law principles. The courts of Trondheim, Norway have exclusive jurisdiction over any dispute arising out of or relating to these Terms, except where prohibited by applicable consumer-protection law.
16. NO CLASS ACTIONS. To the maximum extent permitted by law, you and Trotter agree that each may bring claims against the other only in your or its individual capacity, and not as a plaintiff or class member in any purported class or representative proceeding.
17. CHANGES. We may change these Terms. Material changes will be flagged via the Service or by email. Continued use after a change is acceptance of the new Terms.
18. ENTIRE AGREEMENT; SEVERABILITY. These Terms, plus the Privacy Policy, are the entire agreement between you and Trotter regarding the Service. If any provision is found unenforceable, the rest survives.
19. SITTER PAY TRACKING IS INFORMATIONAL. Trotter may calculate and display estimated sitter pay per visit and per period based on rates you configure. These numbers are informational only. You — not Trotter — are the employer of record (or contracting party). You are solely responsible for: (a) actually paying your sitters; (b) classifying workers correctly (W-2 vs 1099 in the US; equivalent designations elsewhere); (c) withholding and remitting all applicable income, payroll, and social-insurance taxes; (d) filing 1099-NEC, W-2, P60/P45, A-melding, or any other required reports; (e) complying with minimum-wage, overtime, paid-time-off, and other labor laws; and (f) maintaining workers' compensation insurance where required. Trotter does not run payroll, file tax forms, transfer money to workers, or guarantee the accuracy of pay calculations.
20. PAYMENT AND CANCELLATION TRACKING IS INFORMATIONAL. Trotter may track deposits, balances, cancellation fees, and no-show fees based on rules you configure. These numbers are informational only. You — not Trotter — are the merchant of record. You are solely responsible for: (a) collecting payment from your clients via whatever method you choose; (b) issuing refunds; (c) handling chargebacks and payment disputes; (d) calculating, collecting, and remitting sales tax or VAT; (e) honoring any local consumer-protection laws regarding deposits, cancellation fees, and refunds (including UK Consumer Rights Act, EU consumer directives, and US state cooling-off periods where applicable); and (f) keeping records sufficient for your own tax filings. Trotter does not process card payments, hold funds in escrow, mediate disputes, or guarantee that any computed amount is enforceable in your jurisdiction.
21. CONTACT. hello@trotter.pet
Questions? hello@trotter.pet