Version 2026-07-07-v5
Terms of Service
Read this carefully — by creating an account you agree to be bound by these terms.
TROTTER TERMS OF SERVICE — VERSION 2026-07-07-v5
1. ACCEPTANCE & WHO IS BOUND. By creating an account, accepting an invitation to join a team, opening or using a client portal link, or otherwise accessing or using Trotter ("the Service"), you agree to these Terms and to the Privacy Policy. "You" means every person or entity that accesses or uses the Service in ANY role — business owner, sitter or team member, and client or pet owner — and each of you is individually bound by these Terms. If you do not agree, do not use the Service. A business owner who invites a sitter or shares a client portal is responsible for ensuring that those sitters and clients are made aware of and are bound by these Terms.
2. WHAT TROTTER IS. Trotter is software that pet-care businesses use to manage their own operations: scheduling, sitter check-in, photos, notes, invoicing, and a client portal. Trotter is a SOFTWARE TOOL ONLY — not a pet-care marketplace, not a sitter, not a service provider, not an employer, not a payment processor, and not the agent of any user. Trotter does not provide pet care. Trotter does not match pets to sitters. Trotter does not vet, screen, background-check, license, train, employ, insure, or supervise any user — owner, sitter, or client.
3. YOU ARE THE BUSINESS; TROTTER IS NOT A PARTY TO YOUR SERVICES. If you own or work for a pet-care business and use Trotter to run it, the entire operation of that business — including all care delivered to animals, all interactions with clients, all employment or engagement of sitters, all insurance, all licensing, all tax, all legal compliance, and all consequences thereof — is YOUR responsibility. Any arrangement, booking, visit, sit, walk, payment, or dispute between an owner, a sitter, and/or a client is solely between those parties; Trotter is not a party to it and has no role beyond providing software.
4. ASSUMPTION OF RISK & RELEASE. Pet care is inherently risky: animals are unpredictable and can injure people, other animals, or property, and can themselves be injured, become ill, escape, or die; entering homes and handling keys carries risk of loss or damage. YOU KNOWINGLY AND VOLUNTARILY ASSUME ALL RISKS arising from pet-care services and from your use of the Service. To the fullest extent permitted by applicable law, you RELEASE and forever discharge Trotter and its owners, operators, employees, agents, and affiliates (together, "the Trotter Parties") from any and all claims, demands, and liabilities of every kind, known or unknown, arising out of or relating to any pet-care service, visit, sit, walk, interaction, or payment, or to your use of the Service.
5. NO WARRANTY. THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE", WITH ALL FAULTS AND WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, ACCURACY, COMPLETENESS, RELIABILITY, SECURITY, OR UNINTERRUPTED OPERATION. WE DO NOT WARRANT THAT THE SERVICE WILL MEET YOUR REQUIREMENTS, BE AVAILABLE AT ANY PARTICULAR TIME, BE FREE OF DEFECTS, OR THAT DEFECTS WILL BE CORRECTED.
6. PET-CARE-SPECIFIC DISCLAIMER. Trotter does not guarantee that any sitter is qualified, licensed, insured, of good character, or even real. Trotter does not guarantee that any client is responsible, honest, or has the legal right to permit pet care at the address provided. The GPS pin Trotter captures at check-in is a single data point; it is not proof a visit occurred, was performed competently, or that any animal was safely handled. Photos and notes uploaded by users are not verified by Trotter.
7. NO PROFESSIONAL ADVICE. The Service does not provide veterinary, medical, legal, tax, accounting, financial, insurance, or employment advice. Any figure, estimate, calculation, template, policy text, or suggestion the Service displays is informational only, may be wrong, and is not a substitute for advice from a qualified professional. You are responsible for obtaining your own professional and legal advice.
8. LIMITATION OF LIABILITY. TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE TROTTER PARTIES WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES — INCLUDING BUT NOT LIMITED TO INJURY TO OR DEATH OF ANY ANIMAL, INJURY TO ANY PERSON, LOSS OR DAMAGE OF ANY PROPERTY, LOSS OF DATA, LOSS OF BUSINESS, LOST PROFITS, OR LOSS OF GOODWILL — ARISING OUT OF OR IN ANY WAY CONNECTED WITH THE SERVICE OR WITH ANY PET-CARE SERVICE, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
OUR TOTAL CUMULATIVE LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THE SERVICE, REGARDLESS OF THE FORM OF THE ACTION, IS LIMITED TO THE GREATER OF (A) THE AMOUNT YOU PAID TO TROTTER IN THE TWELVE MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED UNITED STATES DOLLARS (USD 100). FOR FREE-TIER OR TRIAL USERS, AND FOR SITTERS AND CLIENTS WHO PAY TROTTER NOTHING, THE CAP IS USD 0.
RIGHTS THAT CANNOT BE EXCLUDED. Nothing in these Terms excludes or limits any liability or right that cannot be excluded or limited under applicable law — including liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, for gross negligence or willful misconduct, or any mandatory statutory right of a consumer. Where any exclusion or limitation in these Terms is held unenforceable (including as against a consumer under the laws of Norway, the EU/EEA, or another jurisdiction), it applies to the maximum extent permitted by law and the remainder of these Terms remains in effect. These Terms do not affect the mandatory statutory rights of a consumer.
9. INDEMNIFICATION. To the fullest extent permitted by law, you agree to defend, indemnify, and hold harmless the Trotter Parties from and against any and all claims, damages, obligations, losses, liabilities, costs or debt, and expenses (including but not limited to attorneys' fees) arising from: (i) your use of the Service; (ii) your violation of any term of this agreement; (iii) your violation of any third-party right, including without limitation any copyright, property, or privacy right; (iv) any claim that something you did, or something done in your business using the Service, caused harm to any person, animal, or property — including your clients, their pets, your sitters, and any third party; (v) any harm to an animal in connection with any visit, sit, walk, or service whether or not it was scheduled through the Service; and (vi) any tax, wage, employment, payment, or refund obligation relating to your business. This obligation survives termination.
10. ELIGIBILITY & MINORS. The Service is intended for use in operating a pet-care business. If you are under 18 years old (or under the age of majority where you live), you may use the Service ONLY with the involvement of a parent or legal guardian who: (a) accepts these Terms both on your behalf and in their own name; (b) is bound by these Terms as a party; (c) supervises your use of the Service; (d) completes any payment or bank onboarding (for example, Stripe Connect) and is solely responsible for the associated bank account, identity verification, tax, and payouts; and (e) guarantees your obligations and indemnifies the Trotter Parties for anything arising from your use. A parent or guardian who permits a minor to use the Service, or who completes onboarding on a minor's behalf, agrees to all of the foregoing. You represent that you either are at least 18 and have legal authority to bind yourself and your business to these Terms, or have the parent/guardian involvement described above.
11. FORCE MAJEURE. The Trotter Parties are not liable for any failure or delay in providing the Service caused by events beyond their reasonable control, including acts of God, natural disaster, epidemic, war, terrorism, civil unrest, labor dispute, governmental action, or the failure, outage, or act of any internet, utility, hosting, payment, or other third-party provider.
12. BINDING ARBITRATION; CLASS ACTION & JURY WAIVER (U.S. USERS). If you are a resident of the United States, you and Trotter agree that any dispute arising out of or relating to the Service or these Terms will be resolved by BINDING INDIVIDUAL ARBITRATION administered under the Federal Arbitration Act, and NOT in a court or before a jury — except that either party may bring an individual claim in small-claims court, or seek injunctive relief to stop unauthorized use or protect intellectual property. YOU AND TROTTER WAIVE ANY RIGHT TO A JURY TRIAL AND ANY RIGHT TO BRING OR PARTICIPATE IN A CLASS, COLLECTIVE, CONSOLIDATED, OR REPRESENTATIVE ACTION. You may opt out of this arbitration agreement by emailing hasan@matchlit.ai within 30 days of first accepting these Terms; opting out does not affect the other provisions of these Terms.
13. ACCEPTABLE USE. You agree not to use the Service to violate any law, infringe any right, transmit malware, scrape or interfere with the Service, impersonate any person, or harass anyone. We may suspend or terminate accounts at our sole discretion.
14. ACCOUNT SECURITY. You are responsible for safeguarding your password and for any activity under your account. Tell us immediately if you suspect unauthorized access.
15. SUBSCRIPTIONS, LIFETIME DEALS, REFUNDS. Subscriptions renew until cancelled. Lifetime deals ("LTDs") are one-time purchases granting access for the lifetime of the Service. The Service may change, restrict features, or cease operation at any time; an LTD does not guarantee perpetual operation of the Service. Refunds are at our discretion, except where a non-waivable consumer right requires otherwise.
16. DATA. You own your data. By using the Service you grant us the rights necessary to host, process, transmit, and display your data to operate the Service. See the Privacy Policy for detail.
17. THIRD PARTIES; PAYMENTS. The Service relies on third-party providers (e.g., hosting, payments, email, storage). We are not responsible for the outages, errors, or actions of those providers. Where an owner connects a payment provider (e.g., Stripe) to accept payments from clients, the owner is the merchant of record on their own account: the owner's agreement is with that provider, funds go directly to the owner, and Trotter does not hold, route, or take a share of those funds and is not responsible for those payments, disputes, or chargebacks.
18. TERMINATION. You may stop using the Service at any time. We may terminate or suspend your access at any time for any reason. On termination your right to use the Service ceases immediately; sections that by their nature should survive (including Assumption of Risk & Release, Limitation of Liability, Indemnification, Arbitration, and Governing Law) survive.
19. GOVERNING LAW; JURISDICTION. These Terms are governed by the laws of Norway, without regard to its conflict-of-law principles. The courts of Trondheim, Norway have exclusive jurisdiction over any dispute arising out of or relating to these Terms — except (a) where prohibited by applicable consumer-protection law (a consumer may have the right to sue, or be sued, in the courts of their own country of residence), and (b) as provided in Section 12 (arbitration) for U.S. users.
20. NO CLASS ACTIONS. To the maximum extent permitted by law, you and Trotter agree that each may bring claims against the other only in your or its individual capacity, and not as a plaintiff or class member in any purported class, collective, or representative proceeding.
21. CHANGES. We may change these Terms. Material changes will be flagged via the Service or by email, and continued use after a change is acceptance of the new Terms. Where the law requires your affirmative consent, we will ask for it.
22. ENTIRE AGREEMENT; SEVERABILITY; WAIVER; ASSIGNMENT. These Terms, plus the Privacy Policy, are the entire agreement between you and Trotter regarding the Service. If any provision is found unenforceable, it is limited or severed to the minimum extent necessary and the rest survives. Our failure to enforce any provision is not a waiver of it. You may not assign these Terms; we may assign them to a successor or affiliate.
23. SITTER PAY TRACKING IS INFORMATIONAL. Trotter may calculate and display estimated sitter pay per visit and per period based on rates you configure. These numbers are informational only. You — not Trotter — are the employer of record (or contracting party). You are solely responsible for: (a) actually paying your sitters; (b) classifying workers correctly (W-2 vs 1099 in the US; equivalent designations elsewhere); (c) withholding and remitting all applicable income, payroll, and social-insurance taxes; (d) filing 1099-NEC, W-2, P60/P45, A-melding, or any other required reports; (e) complying with minimum-wage, overtime, paid-time-off, and other labor laws; and (f) maintaining workers' compensation insurance where required. Trotter does not run payroll, file tax forms, transfer money to workers, or guarantee the accuracy of pay calculations.
24. PAYMENT AND CANCELLATION TRACKING IS INFORMATIONAL. Trotter may track deposits, balances, cancellation fees, and no-show fees based on rules you configure. These numbers are informational only. You — not Trotter — are the merchant of record. You are solely responsible for: (a) collecting payment from your clients via whatever method you choose; (b) issuing refunds; (c) handling chargebacks and payment disputes; (d) calculating, collecting, and remitting sales tax or VAT; (e) honoring any local consumer-protection laws regarding deposits, cancellation fees, and refunds (including UK Consumer Rights Act, EU consumer directives, and US state cooling-off periods where applicable); and (f) keeping records sufficient for your own tax filings. Trotter does not process card payments, hold funds in escrow, mediate disputes, or guarantee that any computed amount is enforceable in your jurisdiction.
25. CONTACT. hasan@matchlit.ai
Questions? hasan@matchlit.ai