Version 2026-05-12-v2

Privacy Policy

TROTTER PRIVACY POLICY — VERSION 2026-05-12-v2

1. WHO WE ARE. Trotter is software operated by a Norwegian sole proprietorship (ENK). Contact: hello@trotter.pet.

2. WHAT WE COLLECT.
  - Account info: email, password (hashed), full name, business name.
  - Business operating data you put in: clients, pets, services, visits, photos, invoices, notes.
  - Technical data: IP address (hashed when stored), user-agent, device info, error logs.
  - Payment data: handled by Stripe — we never see card numbers.
  - Email events: sent/delivered/opened/clicked, via Resend.

3. WHY WE COLLECT IT.
  - Provide and operate the Service.
  - Send transactional email (visit assignments, report cards, calendar invites, account notices).
  - Prevent abuse and protect security.
  - Comply with legal obligations.

4. WHO WE SHARE IT WITH.
  - Hosting: Vercel (United States).
  - Database / auth / file storage: Supabase (United States and EU regions, depending on project).
  - Email: Resend (United States).
  - Payments: Stripe (United States and EU).
  - Analytics: PostHog (optional, EU/US).
  - Error monitoring: Sentry (optional).
  We use these vendors to operate the Service. We do not sell your data.

5. INTERNATIONAL TRANSFERS. Some of our vendors are in the United States. Where required, we rely on Standard Contractual Clauses for personal data transferred from the EU/EEA.

6. RETENTION. We keep data for as long as your account is active and as needed to provide the Service. Soft-deleted businesses retain their data indefinitely so team members keep their employment record; you can request hard-deletion of personal data by writing to hello@trotter.pet.

7. YOUR RIGHTS. If you are in the EU, EEA, UK, Switzerland, or California, you have rights to access, correct, port, restrict, and delete personal data we hold about you, and to object to certain processing. Email hello@trotter.pet — we respond within 30 days.

8. COOKIES. We use cookies necessary to keep you signed in. We do not use third-party advertising cookies. Optional analytics cookies are disabled by default and only enabled if you opt in.

9. CHILDREN. The Service is not directed to children under 16. We do not knowingly collect personal information from children.

10. SECURITY. Reasonable technical and organizational measures, but no system is perfectly secure. If you find a vulnerability, please email hello@trotter.pet.

11. CHANGES. We may update this Policy. Material changes will be flagged via the Service or by email.

12. CONTACT. hello@trotter.pet